Open House Etiquette for Sellers
Here is some open house etiquette for sellers in Queensland to remember when presenting your home so you can have a lasting impact.
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4.8 
Sally
15:12 10 Aug 20
Arena Property Management are Awesome Property Agents!!! I feel very fortunate that Arena Property are managing the house that I rent. Laura is always extremely professional, friendly and helpful. Every time repairs or maintenance have been required at the house Laura & Dee contact the Owners promptly and the work is always completed quickly and to a high standard. I really appreciate the time and care taken by Arena Property to provide a fantastic service to both the Owners and the Tenants. Thank You.
Janine Daly
09:50 04 Sep 20
Great Agency Awesome property manager Awesome maintenance teamOur property is managed by Arena Property real estate, our property manager Laura is just wonderful she is respectful and listens to her tenants and is super helpful when dealing with any issues that arise. We also recently had our first inspection with Dee and oh my word she is just lovely, she was so super friendly respectful and helpful, we have lived in our house for almost 5 years and recently started dealing with this agency, they took the time to learn about us and our family situation, they are quick to help with any maintenance issues and their trades people are respectful and prompt, if your looking for a great agency you cannot go past a Arena 5 stars all around.
lucy Zhang
10:19 21 Sep 20
We were very impressed by Marvin during the process of purchasing of our next home in Eight Mile Plains. Highly professional, friendly and down-to-earth. Great communication between the buyers and the seller, and been extremely helpful to make the process smoothly as it could be. It has been a pleasure dealing with him and his team. It is not common that you get positive feedback from the buyers' side. We highly recommend Marvin for his excellent service, and will definitely seek for his assistance when we need a hand to manage our properties.
Sue Pham
10:22 24 Sep 20
Best Service!Never have I ever come across property managers who actually care about the tenants.Before we were even accepted with a property Laura from Arena kept us constantly updated and handled all our enquiries with such care and professionalism.Since being at this property all communication has been phenomenal. I doubt we will ever receive service this like this again.
Flap Jack
00:00 15 Oct 20
Laura provided us with a house after hours of persuading an owner to consider the possibility of our tenancy due to the fact that we are students. Without her we may have faced a lot of difficulty relocating, especially due to covid. Thanks to arena for giving us a happy home.
touma ishinozeki
01:29 13 Nov 20
Great service and experience!!Laura and Jack were a pleasure to deal with for my first rent out . They constantly kept me updated and worked around our schedule to ensure the whole process went smoothly. It was a great experience to work with someone as professional and genuine as them.
Simon Duan
04:18 13 Nov 20
Outstanding ServiceARENA property management is a very supportive and professional team. Our agent Laura Pope is explaining very single details before we start the process and she is all very easy to approach and helpful. With the help of Arena Team, we manage to rent my house in very short time and we are both happy about the result. As the landlord, I recommend you to choose ARENA as your letting agent, they will not let you down. Good job ! Arena Team :)
Nani Lee
02:15 04 Nov 21
Had a chance to speak to the agents about new property purchase and investment property rental management, wish I knew these guys before I contracted with my agent. I always thought it is what it is and didn't expect anything back from the real estate but this guys really care about my transaction, spend time to go through the details and most of all passionate about my property portfolio. Very impressive and highly recommended. I will definitely come to them when my contract is up with my current agent. Five star service with professionalism.
Azaad Mahomed
23:24 16 Jan 22
It was an absolute pleasure dealing with Marvin for our purchase. He made sure that we were well taken care of and explained everything we needed to know before any decisions were made.Thanks Marvin!!
Samantha Stenner
23:47 08 Jan 22
Jasmine, Catherine and the team at Arena Property Springwood were a dream to work with. With the sale of my house I needed to secure a rental ASAP. These ladies were efficient and friendly. 10/10
Greg Black
03:33 24 Feb 22
Jasmine and Arena Property are beautiful people to deal with and are so helpful and friendly. Would highly recommend them to anybody and hopefully will also be buying one of their properties in the future.
Alex Treloar
01:24 04 Nov 21
Catherine was so helpful with applying for our new home. I have applied for over 100 houses and never had a real estate agent actually take time out of their day to help with an application when they receive so many for a property. I’m sure without her help we would not have found the home of our dreams. Very excited to move in and have Arena as our realestate.
Lynn Hsu
11:18 17 Jul 22
Arena Agency is really awesome. I would say they're definitely the best agents nearby. I used to be the tenant of one of their managed property. They are very helpful and always reply us fast. Couple months ago we have to break the lease because we bought the house. Jason and his team have helped us so much. We have communicated many times, and he is very patient answering all my questions. It's not easy to find a real-estate agent like him. We really appreciated his patience and service. He's very professional and I do wish I can rate Arena more than 5 stars. ⭐⭐⭐⭐⭐⭐I will definitely use their service again if I have another property one day. They're professional and reliable.
Frankie Ho
05:13 01 Jul 22
"We are so grateful to have been recommended the services of Arena Property. We were fortunate enough to have had Jason all plays a role in managing our investment property promptly, professionally and effortlessly.Always contactable and approachable that is not tip of the tongue for most, into a manner that we were able to understand and digest, was super important to us.Jason delivered a great outcome for our investment property.Thank you!"
Yukiko Tirzah
01:58 08 Jul 22
Thank you so much for the great service! The staff named Amel is really helpful. I do recommend her great service! I hope that you could develop the company to be better and better each day.
Steven Yang
12:28 08 Jul 22
Thank you Arena for doing an amazing job and taking good care of the tenancy! Amelia and team are all very helpful. Happy to work with them!
Fangyu Chen
04:17 30 Jun 22
Arena Agency is an awesome property management team. They offered great service and always helped out in a timely manner. Especially Jason, who was extremely friendly and professional. I would greatly recommend their service and would come back again in the future.
Guy Smith
00:15 12 May 22
I purchased a townhouse on behalf of a client through Marvin Wong and he was great throughout the process. Marvin was upfront providing information about the property which gave us confidence to make an offer. Marvin is a great communicator and is always prompt responding to any queries. I'd highly recommend Marvin to sellers.
Prabhjot Singh
00:01 08 Jul 22
Arena property management is the best real estate agency in around. They helped me secure a home, with in one day, specially Jasmine she is a professional, who look after you and will help you find a perfect home for you, sorting it out according to your needs, family and preferences. Thanks to Arena management and Jasmine highly recommend.
Cash Zhang
11:25 10 Jul 22
Marvin has a wealth of experience in selling residential property and was my first choice real estate agent. Marvin and his team were very knowledgeable and got the job done with the minimum of fuss. Marvin helped us to get our property sold in days and it was our third property he sold for us. We can highly recommend Marvin and his team to anyone looking for the best results in selling or renting their property.
OnlineSales Seven Print
05:49 19 Sep 22
I would like to share my recent experience of letting out my apartment in South Brisbane. back in 2021 I had trouble letting it out due to close down, and I was not confident to increase the rent this year when the lease is finished. My property manager Jason has strongly encouraged me with his market knowledge. We had the property live on Thursday and already receiving applications before Sat the first open. More than 12 group show up on the first open, Jason has managed a efficient and organized open home with extra 2 staff from Arena, My apartment was rent out on the day with a $130 / week more than what I get now.I am very pleased with his service and more than that, he is really trying to help me to maximize the value of my rental property. He could has done the minimums by renew with a small increase but he didn't, he has gone through the hustle to built confident and knowledge and proofed me he is truly professional and he cares.Thank you Jason.
Carmen Ng
23:32 27 Oct 22
Marvin is the most efficient and communicative real estate agent I have dealt with. His friendly manner and proactive nature assisted in a smooth and quick sale. He ensured we were kept updated every step of the way from organising tradesmen to necessary repair and paintwork to recommending conveyancing as we were located interstate.His attention to detail is second to none, we are very glad we came across him and we are very happy with the result he achieved for us.
kartik pandey
21:07 07 Feb 23
Arena property agents is one of the best real estate agency in Brisbane. They always go above and beyond to keep both the tenants and landlords happy and always have their best interests in mind. The whole team is very helpful and humble and not to forget that, it is lead by a great and down to earth principal Marvin! who is always full of energy and enthusiasm which clearly shows in his work.
Carmen C
03:12 25 Nov 22
I'm a first home buyer and Marvin has been an absolute pleasure to work with. He's walked me through every step of the way of the entire process and turned a daunting experience to an extremely positive one.His honesty, communication and promptness is second to none. I highly recommend Arena Property Agents.
Dai Hartin
01:55 13 Dec 22
We want to thank you for all the fantastic work you have done for us! Thank you for going the extra mile for us on every step of our journey! We are so grateful for your assistance, patience and expertise!You have done it again!To Marvin and his team! Merry Christmas and Happy new year! Highly recommend!
Qiuying Wang
13:04 18 Sep 23
I highly recommend Arena Property Agents. Marvin was very prompt in responding to all the questions and matters that I sought his assistance. He was very kind, polite, proud, prompt, efficient and knowledgeable, I can’t find enough words to say thanks. He is really good at caring for people and for following up with any matters, he is the best sales agent that I have never worked with.And Jason is also very friendly and professional, good at understanding the interests of both homeowners and tenants, and actively and patiently communicates with all parties. He does not delay anything and always handles problems carefully and professionally. your team is very fortunate with having him.I definitely will work with them again.
L M
02:47 30 Oct 23
I have just sold a property through Arena and they have done an outstanding job! They went above and beyond in getting the property in good nick which ended up fetching a higher sale price.I’ve also been using Arena to manage my properties and I wish I found them earlier. I’ve used used at least 3 other property managers and none of them come close to the level of service I get from Arena. Highly recommend them for property management and property sales.
Michael Adams
06:35 10 Aug 23
I couldn't be happier after switching to Arena Property as my managing agent - especially with Rebecca Singleton-Foley at the helm. She helped guide me through a rough tenancy, and most importantly has given copious amounts of her time, excellent advice and direction with her trusted tradie contacts to help me get this property back into rentable shape. She's also gone even further and provided insurance suggestions based on real life experience. The property rented within only a few short days once online, a great result! Rebecca has demonstrated a high level of professionalism and reliability that is absolutely invaluable. She's one we'll stick with for life.
Mary Liu
05:39 01 Aug 23
As a real estate agent, Marvin is truly exceptional. He is thorough and efficient throughout the preparation, listing and negotiation process of my property sale. Marvin provided me and my husband, guidance and support for a very fast, smooth and pleasant property sale which could have otherwise been very daunting as first-time sellers. Thanks to Marvin and his team member Marley and Candy, patiently going over the process step by step with us, we were able to achieve a sale within a very short time frame. I couldn’t have been happier with ARENA Property’s service. I would not hesitate to recommend them to my family, friends and anyone, with confidence.
Sotirios Spiliotopoulos
07:04 25 Aug 23
Marvin Wong is the best agent! I have known Marvin Wong for 10 years plus. During this time, Marvin has sold 3 of my properties, has offered advice and helped my buy new properties. Apart from being a good person and great friend, he has constantly proven to be a genuine, professional and highly dedicated agent. Marvin's passion for real-estate really shows in how he presents not only himself but in his work. I cannot recommend Marvin more highly and will use Marvin again to buy or sell my next property.
Molly Xu
05:40 30 Oct 24
Marvin is an excellent agent, friendly, professional, approachable and reliable. Marvin is very efficient and knowledgeable with the market and sale of my home. He is fantastic real estate agents! his professionalism, dedication, and attention to detail made the entire process smooth and stress-free. Marvin always available to answer questions and provided invaluable guidance. Highly recommended! I had a great experience working with Marvin!
Sonika Navroz
01:30 22 Oct 24
Excellent service.From the time we saw the property online to making it our home, Marvin helped us at every stage. He showed us the property and all the licences and other documents that came with it. He explained at every step if there was something he had to say and also answered our questions in detail. If there was anything he did not know, he promptly found it out for us. He went out of his way to accommodate all our needs like additional inspections etc we wanted to get done and everything we asked to be fixed before the sale was done.Marvin is blessed with excellent communication skills and his professionalism is to be commended.Most importantly he became more of a friend by the end of the sale than just the agent. We could so easily connect with him at a personal level.We hope your business flourishes Marvin for you put your heart and soul into it.All the best!
Cheryl Pollock
05:38 29 Oct 24
Marley and his team did not disappoint. With his market knowledge of Multi-Unit Complexes and expertise he was able to achieve a contract in a matter of days and at a price we were extremely happy with. Marley went above and beyond to keep us informed and remained professional throughout working hard to make things happenWe would have no hesitation in recommending Marley
zhen li
00:20 06 Aug 24
.Rental team. .I recently had the pleasure of working with Jason and Arena Property, and I couldn’t be more impressed with their service. From the very beginning, Jason demonstrated a remarkable level of professionalism and expertise. He was responsive, approachable, and genuinely invested in ensuring that all my needs were met. I highly recommend Jason and Arena Property to anyone in need of top-notch property management. Their expertise, professionalism, and genuine care for their clients make them a standout choice in the field.
Hannah Dailo
05:13 01 Aug 24
Amazing experience with buying our first home with ARENA Property! The process was simple, quick and professional. Marvin, Marley and Candy had amazing service and had quick replies with their texts and emails. Thank you to Rebecca our property manager that took care of our investment home until we moved in. Incredible Service. 10/10
